Gorgias outage history and status
Is Gorgias down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
97.2%
uptime, 90 days
15
incidents, 90 days
1 h 23 min
median time to fix
Oct 22, 2026
last incident
Gorgias components
Automate
- AI Agent Operational
- Flows Operational
- Order Management Operational
Convert
- Campaigns Operational
Helpdesk Integrations
- Email Operational
- Mailgun SMTP Operational
- Mailgun inbound email Operational
- Mailgun outbound email Operational
- Mailgun API Operational
- Gmail Operational
- Outlook Operational
- Live Chat Operational
- Smooch Core API Operational
- Facebook Posts & Comments Operational
- Instagram comments Operational
- Shopify integration Operational
- Shopify API & Mobile Operational
- Aircall Public API Operational
- Aircall Aircall Apps Operational
- Stripe API Operational
- Facebook Messenger Operational
- ReCharge integration Operational
Infrastructure & Cloud
- Google Cloud Platform Google Container Engine Operational
- Google Cloud Platform Google Cloud Storage Operational
- Google Cloud Platform Google Kubernetes Engine Operational
- Google Cloud Platform Google Compute Engine Operational
- Google Cloud Platform Google Cloud Networking Operational
- Google Cloud Platform Google Cloud Pub/Sub Operational
- Google Cloud Platform Google Cloud DNS Operational
- Google Cloud Platform Google Cloud SQL Operational
Help Center
- REST API Operational
- Customer Help Center website Operational
- Custom Domains Operational
Helpdesk
- REST API Operational
- Web App Operational
- Mobile Apps Operational
Helpdesk Clusters
- us-east1-635c Operational
- us-east4-65cd Operational
- us-east1-2607 Operational
- aus-southeast1-fcb9 Operational
- europe-west3-86c1 Operational
- us-central1-d8ff Operational
- us-east4-5f09 Operational
- europe-west1-c511 Operational
- us-central1-c433 Operational
- us-east1-c94b Operational
- europe-west4-e7f4 Operational
- Website Operational
- Aircall Inbound Calls Operational
- Aircall Outbound Calls Operational
- Chargebee API (US) Operational
- Chargebee API (EU) Operational
- Chargebee API (AU) Operational
- Chargebee Admin Console (US) Operational
- Chargebee Admin Console (EU) Operational
- Chargebee Admin Console (AU) Operational
- Chargebee Accounting Services Operational
- Chargebee Reporting and Analytics Operational
- Chargebee RevRec Portal Operational
- Chargebee Anrok Operational
Gorgias outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 22, 2026, 12:19 UTC | Shopify checkout hijack campaign notice | No impact | no update since Oct 22, 2026 |
| Oct 19, 2026, 20:48 UTC | Resolved: Loop Returns actions degraded | Minor | 46 min |
| Oct 7, 2026, 08:57 UTC | Aircall V2 not creating tickets Aircall Aircall Apps | Major | 27 h 30 min |
| Oct 5, 2026, 15:15 UTC | Elevated latency in Helpdesk and Ticket Views us-central1-c433 | Minor | 1 h 25 min |
| Sep 30, 2026, 17:21 UTC | Increased latency in the ai agent AI Agent | Major | 3 h 38 min |
| Sep 16, 2026, 12:51 UTC | Customer sidebar search not working Web App | Major | 1 h 14 min |
| Sep 15, 2026, 10:42 UTC | Issues with closing tickets Web App | Major | 46 min |
| Sep 14, 2026, 18:37 UTC | Notifications not playing sound in the browser Web App | No impact | 1 h 22 min |
| Sep 8, 2026, 15:36 UTC | Help Center creation not working for new Gorgias accounts Web App | Minor | 36 min |
| Sep 2, 2026, 14:49 UTC | Instagram direct message delayed ingestion Instagram Direct Messages | Major | 4 h 22 min |
| Sep 1, 2026, 17:05 UTC | Voice/SMS functionality degraded due to a Twilio incident | Major | 55 min |
| Sep 1, 2026, 15:19 UTC | Cloud service provider network incident may affect a subset of Gorgias Customers REST API, Google Cloud Platform Google Cloud Networking, Live Chat | Major | 3 h 39 min |
| Aug 27, 2026, 16:22 UTC | Ticket, order and product search showing outdated results Web App, us-east1-c94b | Major | 40 min |
| Aug 11, 2026, 14:31 UTC | WhatsApp: Unexpected Ticket Activity WhatsApp | Major | 20 h 28 min |
| Aug 11, 2026, 11:36 UTC | CORS issues on signup | Major | 1 h 40 min |
| Jul 27, 2026, 23:01 UTC | Delayed email sync for Gmail integrations Gmail | Major | 13 min |
| Jul 22, 2026, 12:35 UTC | Temporary unavailability of the e-commerce data service | Major | 37 min |
| Jul 17, 2026, 18:10 UTC | Realtime updates lagging on us-cental-d8ff cluster us-central1-d8ff | Minor | 41 min |
| Jul 17, 2026, 08:06 UTC | Helpdesk service disruption on us-east1-2607 | Minor | — |
| Jul 16, 2026, 13:56 UTC | [AI Agent][API] Elevated 5XX errors on the AI Agent API AI Agent | Major | 30 min |
| Jul 15, 2026, 16:42 UTC | AI Agent knowledge retrieval degradation AI Agent | Major | <1 min |
| Jul 15, 2026, 10:18 UTC | Store website and URLs sync failures Web App | Major | 2 days 3 h |
| Jul 7, 2026, 16:01 UTC | High Latency in Helpdesk REST API, Mobile Apps, us-central1-c433 | Major | 4 h 15 min |
| Jul 3, 2026, 10:14 UTC | Files cannot be opened in the ticket attachments and pasted files Web App | No impact | 1 h 23 min |
| Jul 1, 2026, 11:25 UTC | Helpdesk general slowness | No impact | 2 h 03 min |
51 incidents in our archive since March 26, 2026.
When and where Gorgias fails
By weekday
Most incidents start on Thu.
- Mon9
- Tue7
- Wed12
- Thu13
- Fri9
- Sat0
- Sun1
Most affected, last 12 months
- Web App11
- AI Agent6
- us-central1-d8ff3
- europe-west4-e7f42
- Instagram Direct Messages2
- Live Chat2
- Mobile Apps2
- REST API2
When Gorgias went down with others
- Sep 16, 2026, 11:30 UTC 51 services reported incidents within the hour
- Sep 2, 2026, 13:44 UTC 41 services reported incidents within the hour
- Sep 1, 2026, 13:31 UTC 74 services reported incidents within the hour
- Jun 22, 2026, 13:33 UTC 30 services reported incidents within the hour
- Jun 12, 2026, 13:56 UTC 18 services reported incidents within the hour
Other productivity services
FAQ
- Is Gorgias down right now?
- At our last check Gorgias's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does Gorgias go down?
- Gorgias reported 15 incidents in the last 90 days (10 major or critical), with 3,627 minutes of major outage: 97.2% uptime.
- When was the last Gorgias outage?
- The latest reported incident started on Oct 22, 2026, 12:19 UTC: "Shopify checkout hijack campaign notice", and is not resolved yet.
- How long do Gorgias outages last?
- Half of Gorgias's incidents in the last 90 days were resolved within 1 h 23 min.
Source: Gorgias official status page · RSS of Gorgias incidents · status badge for your site