Major incident

Gorgias: Customer sidebar search not working

Sep 16, 2026, 12:51 UTC

started

14:05 UTC

resolved

1 h 14 min

duration

Affected: Web App

Current status of Gorgias: Operational — live Gorgias status

Timeline

Sep 16, 2026, 12:51 UTC
investigating
We are currently investigating this issue.
Sep 16, 2026, 13:12 UTC
identified
We identified the issue and currently actively working on the resolution.
Sep 16, 2026, 14:05 UTC
resolved
This incident has been resolved.

Updates as published by Gorgias (original).

This was part of a wider event: 51 services reported incidents within the hour.

Elastic Cloud (Public) 13:17 UTC · Elastic Support Portal unavailable
Coveo Cloud 13:04 UTC · [All Regions] Salesforce sources update Issues
Leap Event Technology 13:00 UTC · Brief Service Disruption
Northwestern Information Technology 12:58 UTC · Ward Building - 7th Floor Network Service Interruption
Amplify 12:56 UTC · Salesforce Services Disruption
AppState 12:49 UTC · Emburse Enterprise (Chrome River)
PowerSchool Products 12:46 UTC · Atrieve ADS Service Interruption
Blackbaud 12:44 UTC · Active Issue Alert – Support - #000693232
Klara 12:37 UTC · Salesforce Outage
Genetec Cloud Products 12:23 UTC · Login issue affecting Genetec Cloud Products / Clearance - Global
Imagine Learning 12:12 UTC · IL On Demand - Degraded Performance due to Salesforce
Sardine AI 12:08 UTC · Sandbox EU degradation
Salesloft 11:59 UTC · Salesforce Sync Delays Affecting Sales Engagement and Forecast/Inspect/Analyze
Brown University 11:58 UTC · Salesforce Login Issues