Major incident
Gorgias: Store website and URLs sync failures
Jul 15, 2026, 10:18 UTC
started
13:27 UTC
resolved July 17, 2026
2 days 3 h
duration
Affected: Web App
Current status of Gorgias: Operational — live Gorgias status
Timeline
- Jul 15, 2026, 10:18 UTCinvestigatingSyncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue. Existing content is not affected.
- Jul 16, 2026, 11:13 UTCidentifiedSyncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue. Existing content is not affected.
- Jul 17, 2026, 12:01 UTCmonitoringWe deployed a fix to solve the Store website sync issues. We are monitoring the situation.
- Jul 17, 2026, 13:27 UTCresolvedThis incident has been resolved.
Updates as published by Gorgias (original).
Other services with incidents at the same time
- Airalo 10:36 UTC · P1 Incident - Test ticket - Please ignore
- CleverReach 10:13 UTC · SMTP delivery partial outage
- Infobip 10:01 UTC · Multiple Locations - Voice service degradation
- Smartsheet 09:23 UTC · Smartsheet US is not loading
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