Major incident

Gorgias: Instagram direct message delayed ingestion

Sep 2, 2026, 14:49 UTC

started

19:11 UTC

resolved

4 h 22 min

duration

Affected: Instagram Direct Messages

Current status of Gorgias: Operational — live Gorgias status

Timeline

Sep 2, 2026, 14:49 UTC
identified
We're aware of an issue that may cause delays in receiving Instagram direct messages in Gorgias. Messages are not lost — they will arrive, just later than usual. Our team is investigating and working to restore normal delivery times.
Sep 2, 2026, 18:03 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Sep 2, 2026, 19:11 UTC
resolved
This incident has been resolved.

Updates as published by Gorgias (original).

This was part of a wider event: 41 services reported incidents within the hour.

Optum 15:45 UTC · System Incident - Enterprise CAC - Production
Ellucian Cloud 15:11 UTC · Service Notification: Ellucian Insights
Teachable 15:10 UTC · Service Update: Onboarding Restored, Monitoring in Progress
Yext 15:09 UTC · Partial outage: Hearsay platform intermittently unavailable
Circle 14:59 UTC · CCTP Attestations on HyperEVM Delayed
Cursor 14:50 UTC · Investigating service degradation — Automations, Cloud Agents, Review Agents
Buildkite 14:45 UTC · Delays in Hosted Agents job dispatch
IPRoyal 14:43 UTC · North America ISP — partial outage
Overleaf 14:40 UTC · Writefull suggestions are failing for some users
Planning Center 14:34 UTC · Donation processing disruption
Tenable 14:20 UTC · Tenable Vulnerability Management - Scheduled Web Application Scans Failing to Start
U-Haul System 14:15 UTC · Accounts Payable is Restored
Xero 14:05 UTC · UK: Tax - MTD and VAT unavailable