Major incident
Gorgias: High Latency in Helpdesk
Jul 7, 2026, 16:01 UTC
started
20:16 UTC
resolved
4 h 15 min
duration
Affected: REST API, Mobile Apps, us-central1-c433
Current status of Gorgias: Operational — live Gorgias status
Timeline
- Jul 7, 2026, 16:01 UTCinvestigatingWe are currently investigating this issue.
- Jul 7, 2026, 18:20 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Jul 7, 2026, 20:16 UTCresolvedThis incident has been resolved.
Updates as published by Gorgias (original).
Other services with incidents at the same time
- monday.com 16:40 UTC · Issues with degraded platform performance
- GoDaddy 16:20 UTC · Reseller Control Center Degraded
- SerpApi 15:46 UTC · Performance Degradation
- Red Hat 15:18 UTC · api.openshift.com is down
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- October 22, 2026 Shopify checkout hijack campaign notice
- October 19, 2026 Resolved: Loop Returns actions degraded
- October 7, 2026 Aircall V2 not creating tickets
- October 5, 2026 Elevated latency in Helpdesk and Ticket Views
- September 30, 2026 Increased latency in the ai agent
- September 16, 2026 Customer sidebar search not working