Major incident

Gorgias: Cloud service provider network incident may affect a subset of Gorgias Customers

Sep 1, 2026, 15:19 UTC

started

18:59 UTC

resolved

3 h 39 min

duration

Affected: REST API, Google Cloud Platform Google Cloud Networking, Live Chat

Current status of Gorgias: Operational — live Gorgias status

Timeline

Sep 1, 2026, 15:19 UTC
investigating
We are currently investigating this issue.
Sep 1, 2026, 15:21 UTC
investigating
We are currently investigating this issue.
Sep 1, 2026, 16:24 UTC
monitoring
We are seeing signs of recovery, we are continuing to monitor our services
Sep 1, 2026, 18:59 UTC
resolved
This incident has been resolved.

Updates as published by Gorgias (original).

This was part of a wider event: 74 services reported incidents within the hour.

Doctolib 16:05 UTC · Financial OS is partially down
LiveRamp External 15:53 UTC · Incident Resolved for Public API - Segments API via Grafana
Auth0 15:50 UTC · Elevated Error Rates on Multiple Cloud Environments
Punchh 15:47 UTC · 3rd Party Vendor Outage - Business/Admin Emails
Mews 15:38 UTC · Italian Fiscal Printer Commands Failing in Mews Connector (Windows)
Sourcegraph 15:34 UTC · Sign-in and authentication errors
imgix 15:30 UTC · Increased errors for new render requests
Dialpad 15:25 UTC · Partial service disruption
EBSCO 15:25 UTC · Service Issue Reported – EBSCO System error when accessing persistent links
Fullstory 15:19 UTC · Multiple Fullstory Services Unavailable (NA1 Data Center)
Elastic Cloud (Public) 15:18 UTC · Issue impacting services running in GCP us-central1
LiveRamp External 15:14 UTC · Incident Resolved for Analytics Environment - Save Segments and Audiences to Customer Profiles via Grafana
Pantheon Operations 15:14 UTC · Dashboard Outage
Topaz Labs 15:11 UTC · Website 522 Errors
LiveRamp External 15:06 UTC · Incident Resolved for Public API - Distribution API via Grafana