Major incident

Gorgias: Aircall V2 not creating tickets

Affected: Aircall Aircall Apps

Current status of Gorgias: Operational — live Gorgias status

Timeline

1. Oct 7, 2026, 08:57 UTC
   identified
   We have identified an issue in the Aircall V2 integration which is managed by Aircall itself. Please follow the status updates from Aircall for more info: https://status.aircall.com/incidents/8v8s2hp1pj66
2. Oct 8, 2026, 12:21 UTC
   monitoring
   Aircall has made a fix on their side and resolved the incident. See status page update here: https://status.aircall.com/incidents/8v8s2hp1pj66. We are monitoring the Aircall V2 integration traffic on our end to confirm the fix.
3. Oct 8, 2026, 12:27 UTC
   resolved
   This incident has been resolved.

Updates as published by Gorgias (original).