Major incident

Gorgias: Ticket, order and product search showing outdated results

Aug 27, 2026, 16:22 UTC

started

17:02 UTC

resolved

40 min

duration

Affected: Web App, us-east1-c94b

Current status of Gorgias: Operational — live Gorgias status

Timeline

Aug 27, 2026, 16:22 UTC
investigating
We are currently investigating this issue.
Aug 27, 2026, 16:30 UTC
identified
We are continuing to work on a fix for this issue.
Aug 27, 2026, 16:43 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Aug 27, 2026, 17:02 UTC
resolved
This incident has been resolved.

Updates as published by Gorgias (original).

Elastic Cloud (Public) 17:11 UTC · [RESOLVED - 2026-08-26] APM endpoints for serverless projects not available
Kinsta 16:43 UTC · Service disruption at the Toronto (CA) data center
Experian B2B 16:31 UTC · Intermitência na comunicação com a SDK -Facetec
NationBuilder 16:30 UTC · ActionButton: Check Registration ActionButton is Returning a 400 Error
Infobip 16:10 UTC · Saudi Arabia - Moments and Push Notification Delays
GoTo 15:55 UTC · LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures
No-IP 15:31 UTC · No-IP Public Tunnels SSL Certificates Not Being Set Correctly