Major incident

Gorgias: Temporary unavailability of the e-commerce data service

Current status of Gorgias: Operational — live Gorgias status

Timeline

1. Jul 22, 2026, 12:35 UTC
   investigating
   One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
2. Jul 22, 2026, 12:51 UTC
   monitoring
   One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible. The issue lasted from 10:56 to 11:28 UTC. The database is now operational, and the service has been restored.
3. Jul 22, 2026, 13:13 UTC
   resolved
   A transient network issue has been resolved, and all queued requests have been processed. All services are now operational.

Updates as published by Gorgias (original).