Major incident
Gorgias: Issues with closing tickets
Sep 15, 2026, 10:42 UTC
started
11:28 UTC
resolved
46 min
duration
Affected: Web App
Current status of Gorgias: Operational — live Gorgias status
Timeline
- Sep 15, 2026, 10:42 UTCinvestigatingWe are currently investigating this issue.
- Sep 15, 2026, 11:06 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Sep 15, 2026, 11:28 UTCresolvedThis incident has been resolved.
Updates as published by Gorgias (original).
Other services with incidents at the same time
This was part of a wider event: 41 services reported incidents within the hour.
- STACKIT 11:36 UTC · STACKIT Incident - STACKIT Dremio currently partially impaired
- CM.com 10:37 UTC · In Person Payments - CCV connection issues
- ecobee 09:49 UTC · Interruption to SmartCamera Online Services
- Anthropic (Claude) 09:48 UTC · Intermittent error spikes for Claude Mythos 5.1 and Claude Fable 5.1
More Gorgias incidents
- October 26, 2026 Ticket assignment notification delivered with delay
- October 22, 2026 Shopify checkout hijack campaign notice
- October 19, 2026 Resolved: Loop Returns actions degraded
- October 7, 2026 Aircall V2 not creating tickets
- October 5, 2026 Elevated latency in Helpdesk and Ticket Views
- September 30, 2026 Increased latency in the ai agent