Major incident

Gorgias: Delayed email sync for Gmail integrations

Affected: Gmail

Current status of Gorgias: Operational — live Gorgias status

Timeline

1. Jul 27, 2026, 22:30 UTC
   investigating
   We are currently investigating this issue.
2. Jul 27, 2026, 23:01 UTC
   monitoring
   Gmail integrations have resumed syncing normally and new emails are creating tickets as expected. Notifications delivery from Gmail stopped and then resumed on its own, without any change on our side. We found no issue with our systems, which suggests the cause was external. We're monitoring to confirm stability before marking this resolved.
3. Jul 27, 2026, 23:13 UTC
   resolved
   The traffic of Gmail notifications for our app is back at normal levels.

Updates as published by Gorgias (original).