Major incident

Gorgias: [AI Agent][API] Elevated 5XX errors on the AI Agent API

Affected: AI Agent

Current status of Gorgias: Operational — live Gorgias status

Timeline

1. Jul 16, 2026, 13:56 UTC
   investigating
   We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.
2. Jul 16, 2026, 14:26 UTC
   resolved
   This incident has been resolved.

Updates as published by Gorgias (original).