Gorgias incidents — OutageDB

No impact Gorgias incident: Ticket assignment notification delivered with delay

Mon, 26 Oct 2026 17:47:50 GMT

Ongoing.

No impact Gorgias incident: Shopify checkout hijack campaign notice

Thu, 22 Oct 2026 12:19:44 GMT

Ongoing.

Minor Gorgias incident: Resolved: Loop Returns actions degraded

Mon, 19 Oct 2026 20:48:31 GMT

Resolved after 46 min.

Major Gorgias incident: Aircall V2 not creating tickets

Wed, 07 Oct 2026 08:57:16 GMT

Resolved after 27 h 30 min.

Minor Gorgias incident: Elevated latency in Helpdesk and Ticket Views

Mon, 05 Oct 2026 15:15:02 GMT

Resolved after 1 h 25 min.

Major Gorgias incident: Increased latency in the ai agent

Wed, 30 Sep 2026 17:21:18 GMT

Resolved after 3 h 38 min.

Major Gorgias incident: Customer sidebar search not working

Wed, 16 Sep 2026 12:51:08 GMT

Resolved after 1 h 14 min.

Major Gorgias incident: Issues with closing tickets

Tue, 15 Sep 2026 10:42:41 GMT

Resolved after 46 min.

No impact Gorgias incident: Notifications not playing sound in the browser

Mon, 14 Sep 2026 18:37:03 GMT

Resolved after 1 h 22 min.

Minor Gorgias incident: Help Center creation not working for new Gorgias accounts

Tue, 08 Sep 2026 15:36:18 GMT

Resolved after 36 min.

Major Gorgias incident: Instagram direct message delayed ingestion

Wed, 02 Sep 2026 14:49:07 GMT

Resolved after 4 h 22 min.

Major Gorgias incident: Voice/SMS functionality degraded due to a Twilio incident

Tue, 01 Sep 2026 17:05:19 GMT

Resolved after 55 min.

Major Gorgias incident: Cloud service provider network incident may affect a subset of Gorgias Customers

Tue, 01 Sep 2026 15:19:54 GMT

Resolved after 3 h 39 min.

Major Gorgias incident: Ticket, order and product search showing outdated results

Thu, 27 Aug 2026 16:22:54 GMT

Resolved after 40 min.

Major Gorgias incident: WhatsApp: Unexpected Ticket Activity

Tue, 11 Aug 2026 14:31:50 GMT

Resolved after 20 h 28 min.

Major Gorgias incident: CORS issues on signup

Tue, 11 Aug 2026 11:36:58 GMT

Resolved after 1 h 40 min.

Major Gorgias incident: Delayed email sync for Gmail integrations

Mon, 27 Jul 2026 23:01:13 GMT

Resolved after 13 min.

Major Gorgias incident: Temporary unavailability of the e-commerce data service

Wed, 22 Jul 2026 12:35:53 GMT

Resolved after 37 min.

Minor Gorgias incident: Realtime updates lagging on us-cental-d8ff cluster

Fri, 17 Jul 2026 18:10:29 GMT

Resolved after 41 min.

Minor Gorgias incident: Helpdesk service disruption on us-east1-2607

Fri, 17 Jul 2026 08:06:46 GMT

Resolved after —.

Major Gorgias incident: [AI Agent][API] Elevated 5XX errors on the AI Agent API

Thu, 16 Jul 2026 13:56:33 GMT

Resolved after 30 min.

Major Gorgias incident: AI Agent knowledge retrieval degradation

Wed, 15 Jul 2026 16:42:29 GMT

Resolved after <1 min.

Major Gorgias incident: Store website and URLs sync failures

Wed, 15 Jul 2026 10:18:03 GMT

Resolved after 2 days 3 h.

Major Gorgias incident: High Latency in Helpdesk

Tue, 07 Jul 2026 16:01:49 GMT

Resolved after 4 h 15 min.

No impact Gorgias incident: Files cannot be opened in the ticket attachments and pasted files

Fri, 03 Jul 2026 10:14:04 GMT

Resolved after 1 h 23 min.