Major incident

Gorgias: Voice/SMS functionality degraded due to a Twilio incident

Current status of Gorgias: Operational — live Gorgias status

Timeline

1. Sep 1, 2026, 17:05 UTC
   monitoring
   Our upstream telephony provider Twilio is currently experiencing an incident affecting Voice services (status.twilio.com). As a result, some customers may experience degraded or failed voice call functionality in Gorgias — including failed or delayed calls and inaccurate call test results.SMS and all other Gorgias features (email, chat, helpdesk) are unaffected.Twilio's engineering team has identified the cause and is deploying a fix. We are monitoring the situation and will update this page as soon as service is restored or we have more information. No action is required on your side.
2. Sep 1, 2026, 18:00 UTC
   resolved
   The incident affecting our upstream telephony provider, Twilio, has been resolved. Voice call functionality in Gorgias has returned to normal, including call test results.

Updates as published by Gorgias (original).