OutageDB

Alchemer outage history and status

Is Alchemer down right now?

No
All Systems Operational Official status as of Oct 26, 2026, 15:09 UTC (refreshing…)
100%
uptime, 90 days
0
incidents, 90 days
—
median time to fix
Oct 20, 2025
last incident

Alchemer components

Alchemer Survey Application

Alchemer Digital Application

Email Services

API

Reports & Exports

Response Processing

Survey Taking

Alchemer Support Services

Alchemer outage history

Nov: 0 incidents, 0 min of major outage Nov Dec: 0 incidents, 0 min of major outage Dec Jan: 0 incidents, 0 min of major outage Jan Feb: 0 incidents, 0 min of major outage Feb Mar: 0 incidents, 0 min of major outage Mar Apr: 0 incidents, 0 min of major outage Apr May: 0 incidents, 0 min of major outage May Jun: 0 incidents, 0 min of major outage Jun Jul: 0 incidents, 0 min of major outage Jul Aug: 0 incidents, 0 min of major outage Aug Sep: 0 incidents, 0 min of major outage Sep Oct: 0 incidents, 0 min of major outage Oct
Alchemer incidents per month, last 12 months. Red: months with a major or critical outage. Shaded: before our complete history.
Started (UTC)IncidentImpactDuration
Oct 20, 2025, 17:26 UTC Amazon Web Services major disruption is causing login page failures and unable to contact Technical Phone Support
Application - US, Phone Support
 No impact 2 h 06 min
Oct 20, 2025, 09:04 UTC Application Login Page Not Functioning (AWS Outage)
Application - US, Phone Support, Application - CA, Application - EU
 No impact 2 h 39 min
Feb 13, 2024, 15:11 UTC 500 errors in the US when accessing surveys or navigating tabs in the builder.
Application - US, Response Processing - US
 Minor 2 h 59 min
Mar 5, 2023, 06:30 UTC Some respondents are unable to access surveys No impact <1 min
Mar 3, 2023, 21:15 UTC Survey Taking Errors for EU Accounts No impact <1 min
Dec 23, 2021, 12:25 UTC Reports Loading Issue
Reports & Exports - US
 Minor 2 h 42 min
Dec 22, 2021, 16:51 UTC Update - Alchemer is being impacted by the AWS outage.
Application - US, Reports & Exports - US, Response Processing - US, REST API - US
 Minor 6 h 23 min
Dec 21, 2021, 10:45 UTC Exports Performance Issue
Response Processing - EU, Application - EU
 Minor 3 h 32 min
Nov 11, 2021, 11:00 UTC Survey taking affected on EU
Survey Taking - EU
 Minor 4 h 05 min
Jul 21, 2021, 07:17 UTC Application accessibility - US
Application - US, Survey Taking - US
 Minor 8 h 18 min
Jul 5, 2021, 11:15 UTC Survey Taking Errors for EU Accounts
Survey Taking - EU, Response Processing - EU
 Minor 51 min
Jul 1, 2021, 09:20 UTC Survey Taking Errors for EU Accounts
Survey Taking - EU, Response Processing - EU
 Major 45 min
Jun 17, 2021, 21:10 UTC US and CA are experiencing intermittent delayed email sending.
Email Service - US, Email Service - CA
 No impact 1 h 18 min
Jun 15, 2021, 19:20 UTC US/CA Survey Taking Degraded Performance
Survey Taking - US, Survey Taking - CA
 Major 2 h 35 min
Jun 14, 2021, 17:27 UTC EU Survey Taking Temporarily Unavailable
Survey Taking - EU
 Critical 1 h 41 min
Jun 12, 2021, 14:16 UTC EU survey taking is currently unavailable.
Survey Taking - EU
 No impact 8 min
Jun 3, 2021, 23:48 UTC US Application Degraded Performance
Application - US
 Minor 21 h
Apr 20, 2021, 01:45 UTC EU Application Login Issue
Application - EU
 Major 49 min
Apr 8, 2021, 07:47 UTC Response Processing on US is delayed, causing newly gathered responses to not appear in app.
Application - US, Response Processing - US
 Minor 1 h 32 min
Mar 31, 2021, 08:07 UTC US - Degraded Response Processing
Response Processing - US
 Minor 11 h 01 min
Mar 17, 2021, 10:24 UTC EU - Degraded Reporting and Exporting
Reports & Exports - EU
 Minor 6 h 33 min
Mar 16, 2021, 10:37 UTC EU - Degraded Reporting and Exporting
Reports & Exports - EU
 Minor 58 min
Mar 15, 2021, 14:40 UTC US Application Degraded Performance
Application - US
 Minor 3 h
Mar 15, 2021, 12:21 UTC EU - Degraded Reporting
Reports & Exports - EU
 Major 42 min
Mar 10, 2021, 06:03 UTC EU - Service Outage
REST API - EU, Survey Taking - EU, Application - EU
 Critical 10 h 15 min

50 incidents in our archive since August 10, 2020.

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FAQ

Is Alchemer down right now?
At our last check Alchemer's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
How often does Alchemer go down?
Alchemer reported 0 incidents in the last 90 days (0 major or critical), with 0 minutes of major outage: 100% uptime.
When was the last Alchemer outage?
The latest reported incident started on Oct 20, 2025, 17:26 UTC: "Amazon Web Services major disruption is causing login page failures and unable to contact Technical Phone Support", resolved after 2 h 06 min.

Source: Alchemer official status page · RSS of Alchemer incidents · status badge for your site