Major incident

Gorgias: Increased latency in the ai agent

Sep 30, 2026, 17:21 UTC

started

20:59 UTC

resolved

3 h 38 min

duration

Affected: AI Agent

Current status of Gorgias: Operational — live Gorgias status

Timeline

Sep 30, 2026, 17:21 UTC
monitoring
We’re monitoring the situation. The issue appears to be on the LLM provider’s side, and we’ll share updates as they become available
Sep 30, 2026, 17:23 UTC
identified
External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.
Sep 30, 2026, 20:59 UTC
resolved
External LLM providers are facing high latency, affecting the time the AI Agent takes to respond.

Updates as published by Gorgias (original).

This was part of a wider event: 51 services reported incidents within the hour.

Ohio University 18:12 UTC · Canvas (Learning Management System)
Paysafe 18:09 UTC · Service Disruption - Moneris
Box 18:08 UTC · [Medium] Issue with multiple reports
Datadog US1 18:02 UTC · Delayed Events
WatchGuard Technologies 17:52 UTC · 2026-09-30 - AMER - Device Summary and Dashboard errors
Kennesaw State University 17:47 UTC · Owl Express Issue Identified - Wendesday, 09/30/2026
Peloton 17:37 UTC · Latest iOS Mobile App update (v.15.133.0) is experiencing intermittent app crashes upon launch
Bolt.new 17:18 UTC · Features → Prompting Degraded
Thinkific 17:14 UTC · THINKIFIC APP DOWN
Alpaca 17:13 UTC · Order processing delays
Instructure 17:04 UTC · Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are processing slowly for some users
Pantheon Operations 16:53 UTC · Appserver availability interruptions
PowerSchool Products 16:40 UTC · Analytics Dashboard (A&I)
Brex 16:38 UTC · Admin home page load error spike
Kaseya 16:37 UTC · Datto SaaS Protection - M365 Backup Performance Degradation - Post-Graph Migration