Minor incident

Gorgias: Elevated latency in Helpdesk and Ticket Views

Oct 5, 2026, 15:15 UTC

started

16:40 UTC

resolved

1 h 25 min

duration

Affected: us-central1-c433

Current status of Gorgias: Operational — live Gorgias status

Timeline

Oct 5, 2026, 14:45 UTC
investigating
We are currently investigating this issue.
Oct 5, 2026, 15:12 UTC
identified
We are continuing to work on a fix for this issue.
Oct 5, 2026, 15:15 UTC
monitoring
A fix has been implemented and we are monitoring the results, the situation is coming back to normal progressively.
Oct 5, 2026, 16:40 UTC
resolved
This incident has been resolved.

Updates as published by Gorgias (original).

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