Critical incident

Genetec Cloud Products: Login issue affecting Genetec Cloud Products / Clearance - Global

Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status

Timeline

1. Sep 16, 2026, 12:23 UTC
   investigating
   We’re investigating reports of a potential issue affecting [Genetec Cloud Products / Clearance → Clearance - Australia](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R), [Genetec Cloud Products / Clearance → Clearance - Canada](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B), [Genetec Cloud Products / Clearance → Clearance - Europe](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW), [Genetec Cloud Products / Clearance → Clearance - US](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03), [Genetec Cloud Products / Clearance → Clearance - US Government](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWNAJV6F312PBQE2X4), [Genetec Cloud Products / Clearance → Clearance - United Kingdom](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWA6EBG05QE6KA0JG8) Global. We are working on it. We apologize for any inconvenience this may cause.
2. Sep 16, 2026, 13:03 UTC
   investigating
   We've identified an issue affecting Global. If your region is affected, you will not have access to the service for a short period of time. We are actively monitoring the issue and will provide an update within an hour.
3. Sep 16, 2026, 13:57 UTC
   identified
   We've identified an issue affecting Canada, US, US Gov and Europe. If your region is affected, you will not have access to the service for a short period of time. We have identified the issue and are working on a mitigation.
4. Sep 16, 2026, 14:22 UTC
   monitoring
   We have implemented a mitigation and are currently monitoring the situation to confirm that all functionalities have been fully restored.
5. Sep 16, 2026, 15:19 UTC
   resolved
   We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Updates as published by Genetec Cloud Products.