Major incident

Coveo Cloud: [All Regions] Salesforce sources update Issues

Affected: Indexing Pipeline - Crawling, Indexing Pipeline - Crawling, Indexing Pipeline - Crawling, Indexing Pipeline - Crawling

Current status of Coveo Cloud: Operational — live Coveo Cloud status

Timeline

1. Sep 16, 2026, 13:04 UTC
   identified
   We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline .
2. Sep 16, 2026, 19:45 UTC
   monitoring
   A Salesforce service outage impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources. While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity. For questions or assistance, please contact Support or your Coveo representative.
3. Sep 21, 2026, 18:59 UTC
   resolved
   The service has remained fully operational since the last update. This incident is resolved.

Updates as published by Coveo Cloud (original).