OutageDB

Critical incident

Klara: Salesforce Outage

Sep 16, 2026, 12:37 UTC
started
17:28 UTC
resolved
4 h 51 min
duration

Affected: Other

Current status of Klara: Operational — live Klara status

Timeline

  1. Sep 16, 2026, 12:37 UTC
    investigating
    Salesforce is experiencing an outage which may cause delays in responses from our support team, or the support chat not to function correctly. We are working with Salesforce to address the issue and will update once we have more information.
  2. Sep 16, 2026, 13:42 UTC
    identified
    The Salesforce team has been working to implement a fix and it seems to be stabilizing. We have re-enabled our chat support, but until this is fully resolved you may see some disconnections using this feature.
  3. Sep 16, 2026, 14:58 UTC
    monitoring
    The issue appears to be resolved though Salesforce is still reporting the issue may affect some users. We will continue to monitor.
  4. Sep 16, 2026, 17:28 UTC
    resolved
    This issue is resolved.

Updates as published by Klara (original).

Other services with incidents at the same time

This was part of a wider event: 51 services reported incidents within the hour.

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