Critical incident

PowerSchool Products: Atrieve ADS Service Interruption

Affected: ADS01, ADS03, ADS04, ADS05, ADS06, ADS07, ADS08, ADS09

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Sep 16, 2026, 12:46 UTC
   investigating
   We are aware of an issue that is causing intermittent impact for a subset of Atrieve Automated Dispatching System (ADS) users. Our team is actively investigating and working to identify the root cause and full scope of the issue. We will share further updates as they become available.
2. Sep 16, 2026, 13:03 UTC
   monitoring
   We have deployed a fix to production that has resolved the issue in Atrieve. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
3. Sep 16, 2026, 19:25 UTC
   resolved
   Atrieve services have remained stable following the deployment of the production fix, and monitoring has confirmed that critical functionality is operating as expected. This incident has been resolved. We appreciate your patience while our teams worked to restore service. If you continue to experience issues, please contact PowerSchool Support for assistance.

Updates as published by PowerSchool Products (original).