Minor incident

Genetec Cloud Products: Clearance facing issues with download/uploads of evidences

Oct 22, 2026, 14:56 UTC

started

17:56 UTC

resolved

3 h

duration

Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status

Timeline

Oct 22, 2026, 14:56 UTC
monitoring
We are still investigating an issue that affects uploads and downloads in Clearance, affecting users of environment USGov only. Users may observe temporary upload or download failures that can successfully be completed on a retry. We are actively working with Azure services to solve the problem. We will provide an update when the provider will have identified and provided updates on the issue.
Oct 22, 2026, 17:56 UTC
resolved
We are seeing our availability metrics coming back to normal expectations. The upload and download capability are now operating as intended. We are keeping a close eye on the progress, along with the state of our dependent Azure services. Sorry for the inconveniences.

Updates as published by Genetec Cloud Products.

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