Minor incident

Genetec Cloud Products: Clearance - Services Unavailable

Oct 20, 2026, 18:40 UTC

started

19:20 UTC

resolved

40 min

duration

Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status

Timeline

Oct 20, 2026, 18:40 UTC
investigating
We've identified an issue affecting US region. You may encounter temporary latencies to login to the Clearance application. Currently logged-in users should not be affected. We are actively investigating the issue and will provide an update within 30 minutes.
Oct 20, 2026, 18:45 UTC
monitoring
We could verify that users are able to login to the region US successfully. The incident was temporary and services are being re-established as expected. We are still monitoring the stability of the login attempts.
Oct 20, 2026, 19:20 UTC
resolved
The incident is now resolved as we could confirm more stable login attempts.

Updates as published by Genetec Cloud Products.

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