Major incident

Imagine Learning: IL On Demand - Degraded Performance due to Salesforce

Affected: Professional Learning Self Service, Product Allocation Self Service

Current status of Imagine Learning: Operational — live Imagine Learning status

Timeline

1. Sep 16, 2026, 12:12 UTC
   identified
   We are currently experiencing intermittent performance degradation resulting from an incident on Salesforce's platform. Salesforce's technical team has been notified and is actively investigating the issue to implement a resolution. Please note that this disruption may also affect educators access to ILOD-related features and functionality that depend on Salesforce services. We apologize for the inconvenience and will provide an update soon.
2. Sep 16, 2026, 12:52 UTC
   monitoring
   Salesforce has implemented a solution, and we are actively monitoring to ensure no further issues. Thank you for your patience.
3. Sep 16, 2026, 13:06 UTC
   monitoring
   Salesforce has restored service, and we are actively monitoring to ensure no further issues. Thank you for your patience.
4. Sep 16, 2026, 13:29 UTC
   resolved
   Salesforce has restored service and system performance has remained stable following one hour of monitoring. The intermittent degradation impacting Salesforce and related ILOD functionality appears to be resolved. We will continue to monitor, but no further impact is expected at this time. We apologize for the prior inconvenience.

Updates as published by Imagine Learning (original).