Minor incident

Genetec Cloud Products: Clearance Upload and Download fails intermittently

Oct 21, 2026, 23:17 UTC

started

13:33 UTC

resolved October 22, 2026

14 h 16 min

duration

Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status

Timeline

Oct 21, 2026, 22:17 UTC
investigating
We are currently investigating a degradation of uploads, affecting users of environment USGov. Users may observe intermittent failed upload attempts. We will post an update within the next hour.
Oct 21, 2026, 23:42 UTC
investigating
We are still investigating an issue that affects uploads and downloads in Clearance, affecting users of environment USGov only. Users may observe temporary upload or download failures that can successfully be completed on a retry. We will post an update within the next hour with any updates related to this incident.
Oct 22, 2026, 01:22 UTC
investigating
We have identified a problem with Azure services and are working with the service provider to solve the problem. We will provide an update when the provider will have identified the issue.
Oct 22, 2026, 01:28 UTC
investigating
We are still investigating an issue that affects uploads and downloads in Clearance, affecting users of environment USGov only. Users may observe temporary upload or download failures that can successfully be completed on a retry. We have identified a problem with Azure services and are working with the service provider to solve the problem. We will provide an update when the provider will have identified the issue.
Oct 22, 2026, 13:33 UTC
resolved
We have confirmed the incident with Azure services has been resolved and services are now back online. Sorry for any inconveniences.

Updates as published by Genetec Cloud Products.

This was part of a wider event: 109 services reported incidents within the hour.

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