Critical incident

Amplify: Salesforce Services Disruption

Affected: Customer Support

Current status of Amplify: Operational — live Amplify status

Timeline

1. Sep 16, 2026, 12:56 UTC
   investigating
   Our service provider Salesforce is currently experiencing intermittent issues impacting multiple services. As a result, many of our internal teams may be experiencing delays accessing the support tools they need to assist our customers, such as being able to respond to chats, web form submissions, or phone calls. Customers may also be experiencing intermittent issues navigating Amplify’s Help Center and Customer Onboarding Portal. We are monitoring this issue with Salesforce and will provide updates as they are made available. Thank you so much for your patience!
2. Sep 16, 2026, 19:12 UTC
   resolved
   The Salesforce Technology Team has resolved this issue! All functionality tied to Salesforce has been fully restored and working as expected. Thank you so much!

Updates as published by Amplify (original).