OutageDB

Major incident

Blackbaud: Active Issue Alert – Support - #000693232

Sep 16, 2026, 12:44 UTC
started
14:11 UTC
resolved
1 h 27 min
duration

Affected: Support

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

  1. Sep 16, 2026, 12:44 UTC
    investigating
    Customers may experience intermittent delays and errors when contacting support. We are working with our 3rd party vendor on a resolution.
  2. Sep 16, 2026, 13:26 UTC
    investigating
    We are currently experiencing intermittent issues with our third-party routing provider while contacting Support and access to our Knowledgebase. For the fastest assistance and if you are able, please submit a support case through the Support Portal while we work to resolve the issue.
  3. Sep 16, 2026, 14:11 UTC
    resolved
    An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Updates as published by Blackbaud (original).

Other services with incidents at the same time

This was part of a wider event: 51 services reported incidents within the hour.

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