Minor incident

Genetec Cloud Products: The SC SaaS Portal is experiencing degraded availability on East US

Oct 19, 2026, 16:03 UTC

started

16:09 UTC

resolved October 15, 2026

—

duration

Current status of Genetec Cloud Products: Operational — live Genetec Cloud Products status

Timeline

Oct 15, 2026, 15:46 UTC
investigating
We are investigating an issue affecting the availability of the SaaS Portal.
Oct 15, 2026, 15:55 UTC
monitoring
A fix has been deployed and we are actively monitoring the service to ensure stability
Oct 15, 2026, 16:09 UTC
resolved
The issue has been resolved, and the portal has returned to normal availability

Updates as published by Genetec Cloud Products.

Scaleway 17:02 UTC · [Generative API] - [global] - Deepseek v4.1 flash timeouts
LiveKit 17:02 UTC · Investigating reports of elevated API failures in Chicago region
Twilio 16:53 UTC · SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy
Ledger 16:36 UTC · Rsk (RSK) Mainnet Degraded Service
Red Hat 16:19 UTC · Docs.redhat.com - Intermittent performance degradation
Cursor 16:15 UTC · Investigating service degradation — Grok Bot
Salesloft 16:09 UTC · MS Teams Calls Not Being Recorded
IT 16:03 UTC · ITS Billing Portal (Pinnacle) under investigation
CP Public 16:00 UTC · Some chargers may appear offline or have connectivity issues
BeatStars 15:51 UTC · Potential site uptime issue
GitHub 15:49 UTC · Degraded availability for GitHub Actions, GitHub Pages and Webhooks
Buildkite 15:45 UTC · Delayed Hosted Agents instance creation
Kajabi 15:38 UTC · Kajabi Mobile App Showing an Error and Blank Screen
Infoblox 15:36 UTC · Issues Accessing and Updating DNS and DHCP Configurations (EU Region)
Adjust 15:23 UTC · Adjust Dashboard Access