Genetec Cloud Products outage history and status
Is Genetec Cloud Products down right now?
No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
Open incidents
99.64%
uptime, 90 days
28
incidents, 90 days
2 h 07 min
median time to fix
Oct 22, 2026
last incident
Genetec Cloud Products components
- Clearance - Australia Operational
- Clearance - Canada Operational
- Clearance - Europe Operational
- Clearance - United Kingdom Operational
- Clearance - US Operational
- Clearance - US Government Operational
- ClearID - Australia Operational
- ClearID - Canada Operational
- ClearID - Demo Operational
- ClearID - Global US Operational
- ClearID - Europe Operational
- Cloudrunner - Australia Operational
- Cloudrunner - US Government Operational
- Cloudrunner - Canada Operational
- Cloud Storage Operational
- Genetec Update Service (GUS) Operational
- Operations Center - Australia East Operational
- Operations Center - Canada Central Operational
- Operations Center - Europe West Operational
- Operations Center - US Operational
Genetec Cloud Products outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 22, 2026, 14:56 UTC | Clearance facing issues with download/uploads of evidences | Minor | 3 h |
| Oct 21, 2026, 23:17 UTC | Clearance Upload and Download fails intermittently | Minor | 14 h 16 min |
| Oct 21, 2026, 17:42 UTC | ClearID facing issues with plugin version 3.0.1153 - Command processing | Major | 2 h 22 min |
| Oct 20, 2026, 18:40 UTC | Clearance - Services Unavailable | Minor | 40 min |
| Oct 19, 2026, 16:03 UTC | The SC SaaS Portal is experiencing degraded availability on East US | Minor | — |
| Oct 13, 2026, 17:12 UTC | Potential issue affecting SC SaaS Device Management US | Minor | 13 min |
| Oct 9, 2026, 05:09 UTC | Potential issue affecting Security Center SaaS Investigation in US | Minor | 2 h 56 min |
| Oct 7, 2026, 13:51 UTC | Potential issue affecting Security Center SaaS Investigation in US | Minor | 20 h 02 min |
| Oct 6, 2026, 10:53 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Device management (enrollment and device configuration) West Europe | Minor | 2 h 48 min |
| Oct 5, 2026, 20:34 UTC | Potential issue affecting newly added intercoms/speakers in Security Center SaaS | Minor | 1 h 23 min |
| Sep 30, 2026, 14:48 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Web, desktop, and Mobile applications East US 2 | Minor | 28 min |
| Sep 29, 2026, 14:45 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation West Europe | Minor | 2 h 06 min |
| Sep 19, 2026, 03:19 UTC | Potential issue affecting Genetec Cloud Products / Clearance → Clearance - US Government | Minor | 3 h 08 min |
| Sep 17, 2026, 16:09 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation East US 2 | Minor | 55 min |
| Sep 16, 2026, 12:23 UTC | Login issue affecting Genetec Cloud Products / Clearance - Global | Critical | 2 h 55 min |
| Sep 15, 2026, 14:45 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Recordings East US 2 | Minor | 4 h 30 min |
| Sep 11, 2026, 14:24 UTC | Security Center SaaS is facing issues with near-live video playback in East US | Minor | 4 h 17 min |
| Sep 9, 2026, 16:47 UTC | Failures when submitting Access Requests in the System Management Portal | Minor | 2 h 09 min |
| Aug 31, 2026, 19:36 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global | Minor | 34 min |
| Aug 28, 2026, 02:41 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications East US 2 | Minor | 2 h 44 min |
| Aug 26, 2026, 19:39 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global | Minor | 3 h 27 min |
| Aug 24, 2026, 16:03 UTC | Authorization failures impacting West Europe Region | Major | — |
| Aug 18, 2026, 15:24 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Australia East | Minor | 4 h 12 min |
| Aug 17, 2026, 21:16 UTC | Activation of systems through subscriptions.genetec.com is degraded | Minor | — |
| Aug 17, 2026, 19:38 UTC | Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Canada Central | Minor | 5 min |
28 incidents in our archive since August 13, 2026.
When and where Genetec Cloud Products fails
By weekday
Most incidents start on Wed.
- Mon6
- Tue6
- Wed7
- Thu3
- Fri5
- Sat1
- Sun0
When Genetec Cloud Products went down with others
- Oct 22, 2026, 11:56 UTC 57 services reported incidents within the hour
- Oct 21, 2026, 11:18 UTC 109 services reported incidents within the hour
- Sep 29, 2026, 14:10 UTC 18 services reported incidents within the hour
- Sep 17, 2026, 15:10 UTC 13 services reported incidents within the hour
- Sep 16, 2026, 11:30 UTC 51 services reported incidents within the hour
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FAQ
- Is Genetec Cloud Products down right now?
- At our last check Genetec Cloud Products's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
- How often does Genetec Cloud Products go down?
- Genetec Cloud Products reported 28 incidents in the last 90 days (5 major or critical), with 470 minutes of major outage: 99.64% uptime.
- When was the last Genetec Cloud Products outage?
- The latest reported incident started on Oct 22, 2026, 14:56 UTC: "Clearance facing issues with download/uploads of evidences", resolved after 3 h.
- How long do Genetec Cloud Products outages last?
- Half of Genetec Cloud Products's incidents in the last 90 days were resolved within 2 h 07 min.
Source: Genetec Cloud Products official status page · RSS of Genetec Cloud Products incidents · status badge for your site