Major incident

Elastic Cloud (Public): Elastic Support Portal unavailable

Sep 16, 2026, 13:17 UTC

started

15:38 UTC

resolved

2 h 21 min

duration

Current status of Elastic Cloud (Public): Partial outage — live Elastic Cloud (Public) status

Timeline

Sep 16, 2026, 13:17 UTC
investigating
We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact [email protected].
Sep 16, 2026, 14:49 UTC
monitoring
We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.
Sep 16, 2026, 15:38 UTC
resolved
The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.

Updates as published by Elastic Cloud (Public) (original).

This was part of a wider event: 51 services reported incidents within the hour.

Coveo Cloud 13:04 UTC · [All Regions] Salesforce sources update Issues
Leap Event Technology 13:00 UTC · Brief Service Disruption
Northwestern Information Technology 12:58 UTC · Ward Building - 7th Floor Network Service Interruption
Amplify 12:56 UTC · Salesforce Services Disruption
Gorgias 12:51 UTC · Customer sidebar search not working
AppState 12:49 UTC · Emburse Enterprise (Chrome River)
PowerSchool Products 12:46 UTC · Atrieve ADS Service Interruption
Blackbaud 12:44 UTC · Active Issue Alert – Support - #000693232
Klara 12:37 UTC · Salesforce Outage
Genetec Cloud Products 12:23 UTC · Login issue affecting Genetec Cloud Products / Clearance - Global