OutageDB

Thomson Reuters Legal outage history and status

Is Thomson Reuters Legal down right now?

No
All Systems Operational Official status as of Oct 26, 2026, 16:17 UTC (refreshing…)
98.93%
uptime, 90 days
31
incidents, 90 days
1 h 42 min
median time to fix
Oct 22, 2026
last incident

Thomson Reuters Legal components

Contract Express

CLEAR

CoCounsel Legal

Legal Learning Hub

Practical Law

Self-Service Portal

HighQ

CoCounsel for Word

Legal Tracker

Westlaw

Thomson Reuters Legal outage history

Nov: no complete dataNovDec: no complete dataDecJan: no complete dataJanFeb: no complete dataFebMar: no complete dataMarApr: no complete dataAprMay: no complete dataMay Jun: 11 incidents, 588 min of major outage 11 Jun Jul: 9 incidents, 2001 min of major outage 9 Jul Aug: 8 incidents, 331 min of major outage 8 Aug Sep: 12 incidents, 359 min of major outage 12 Sep Oct: 9 incidents, 524 min of major outage 9 Oct
Thomson Reuters Legal incidents per month, last 12 months. Red: months with a major or critical outage. Shaded: before our complete history.
Started (UTC)IncidentImpactDuration
Oct 22, 2026, 13:26 UTC HighQ US Outage
USA HighQ (Collaborate)
 Critical 4 h 47 min
Oct 22, 2026, 07:45 UTC HighQ instances down or inaccessible
APAC HighQ (Collaborate), CAN HighQ (Collaborate), EMEA HighQ (Collaborate), OFFSHORE HighQ (Collaborate), UAE HighQ (Collaborate), USA HighQ (Collaborate)
 Critical 1 h 52 min
Oct 20, 2026, 20:17 UTC Workspace and File Issues Affecting the new CoCounsel experience in the US
CoCounsel Core - US
 No impact 1 h 08 min
Oct 20, 2026, 07:47 UTC CoCounsel now UK and EU Chats and uploads are failing
CoCounsel Core - UK, CoCounsel Core - EU
 No impact 4 h 30 min
Oct 14, 2026, 21:57 UTC CoCounsel Core EU – File Upload, Download, and Database Creation Unavailable
CoCounsel Core - EU
 No impact 1 h 18 min
Oct 8, 2026, 14:49 UTC CoCounsel and CoCounsel New Experience Latency and Errors
CoCounsel Core - US, CoCounsel Core - CAN, CoCounsel Core - UK
 No impact 1 h 24 min
Oct 8, 2026, 14:08 UTC Westlaw US and UK - Deep Research latency and errors
Westlaw US, Westlaw UK
 Major 2 h 05 min
Oct 6, 2026, 15:39 UTC Westlaw US - Deep Research and AI Assisted Research latency and errors
Westlaw US
 Minor 2 h 44 min
Oct 6, 2026, 13:08 UTC Investigating issue affecting UAE (ZAE1) region
UAE HighQ (Collaborate)
 Minor 2 h 02 min
Sep 29, 2026, 16:39 UTC CoCounsel New Experience Degraded Performance
CoCounsel Core - US
 No impact 46 min
Sep 29, 2026, 15:26 UTC CoCounsel New Experience Degraded Performance
CoCounsel Core - US
 No impact 42 min
Sep 23, 2026, 13:45 UTC HighQ US Modernized ISheets Failures
USA HighQ (Collaborate)
 Major 1 h 42 min
Sep 16, 2026, 06:06 UTC One Pass Services down
CoCounsel Core - US, Westlaw US, Westlaw ANZ
 Minor 10 min
Sep 14, 2026, 15:04 UTC HighQ UK File Viewer Session Expired Errors
UK HighQ (Collaborate)
 Major 1 h 10 min
Sep 12, 2026, 05:48 UTC One Pass Services down
CoCounsel Core - US, Westlaw US, Westlaw UK
 No impact 52 min
Sep 11, 2026, 16:11 UTC HighQ US File Upload Failures
USA HighQ (Collaborate)
 Major 2 h 12 min
Sep 8, 2026, 10:55 UTC Urgent Maintenance – Database Infrastructure
EMEA HighQ (Collaborate)
 Minor 1 h 34 min
Sep 4, 2026, 20:01 UTC Westlaw Deep Research Latency
Practical Law US, Practical Law Canada, Practical Law UK, Westlaw US, Westlaw Canada, Practical Law ANZ
 Major 54 min
Sep 4, 2026, 11:43 UTC HighQ delays to outbound email
APAC HighQ (Collaborate), CAN HighQ (Collaborate), EMEA HighQ (Collaborate), UAE HighQ (Collaborate), UK HighQ (Collaborate), USA HighQ (Collaborate)
 Minor 3 h 26 min
Sep 3, 2026, 21:11 UTC New CoCounsel Unavailable is displaying a message, "The agent is currently unavailable. Please try again later."
CoCounsel Core - US
 Minor 1 h 11 min
Sep 3, 2026, 19:44 UTC CLEAR Not Authorized Error at Login
CLEAR
 Minor 1 h 17 min
Aug 31, 2026, 00:12 UTC HighQHub Azure Migration Postponed
APAC HighQ (Collaborate), CAN HighQ (Collaborate), EMEA HighQ (Collaborate), OFFSHORE HighQ (Collaborate), UAE HighQ (Collaborate), UK HighQ (Collaborate)
 No impact <1 min
Aug 30, 2026, 00:17 UTC CLEAR Investigate Search Issue
CLEAR
 Major 1 h 55 min
Aug 19, 2026, 16:05 UTC Westlaw - Intermittent signon issues
Practical Law US, Practical Law UK, Westlaw US, Practical Law ANZ, Westlaw UK, Westlaw ANZ
 Minor 19 min
Aug 13, 2026, 00:39 UTC Westlaw AU Global Search Outage
Westlaw ANZ
 Major 3 h 37 min

52 incidents in our archive since May 23, 2026.

When and where Thomson Reuters Legal fails

By weekday

Most incidents start on Thu.

  • Mon7
  • Tue10
  • Wed9
  • Thu14
  • Fri9
  • Sat2
  • Sun1

Most affected, last 12 months

  • USA HighQ (Collaborate)18
  • Westlaw US12
  • CoCounsel Core - US10
  • UK HighQ (Collaborate)10
  • EMEA HighQ (Collaborate)8
  • CAN HighQ (Collaborate)7
  • UAE HighQ (Collaborate)7
  • Westlaw UK7

When Thomson Reuters Legal went down with others

Scheduled maintenance

Add Thomson Reuters Legal maintenance to your calendar (.ics)

Other productivity services

FAQ

Is Thomson Reuters Legal down right now?
At our last check Thomson Reuters Legal's official status page reported: All Systems Operational. This page refreshes the status every few minutes.
How often does Thomson Reuters Legal go down?
Thomson Reuters Legal reported 31 incidents in the last 90 days (10 major or critical), with 1,383 minutes of major outage: 98.93% uptime.
When was the last Thomson Reuters Legal outage?
The latest reported incident started on Oct 22, 2026, 13:26 UTC: "HighQ US Outage", resolved after 4 h 47 min.
How long do Thomson Reuters Legal outages last?
Half of Thomson Reuters Legal's incidents in the last 90 days were resolved within 1 h 42 min.

Source: Thomson Reuters Legal official status page · RSS of Thomson Reuters Legal incidents · status badge for your site