OutageDB

Minor incident

Thomson Reuters Legal: Investigating issue affecting UAE (ZAE1) region

Oct 6, 2026, 13:08 UTC
started
15:10 UTC
resolved
2 h 02 min
duration

Affected: UAE HighQ (Collaborate)

Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status

Timeline

  1. Oct 6, 2026, 13:08 UTC
    investigating
    We are investigating an issue affecting the UAE North (ZAE1) region that began at approximately 11:55 UTC. Some functionality may be affected or delayed for customers hosted in this region.
  2. Oct 6, 2026, 15:10 UTC
    resolved
    The issue affecting the UAE North (ZAE1) region has been resolved. Between approximately 11:55 UTC and 14:50 UTC, some HighQ functionality may have been affected for customers hosted in this region, including workflow and other features that rely on connected services, and you may also have experienced slower than usual response times. This was caused by a regional network connectivity issue. Connectivity has been restored and services are operating normally. We are continuing to investigate the underlying cause with our infrastructure teams. We apologise for any inconvenience.

Updates as published by Thomson Reuters Legal (original).

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This was part of a wider event: 22 services reported incidents within the hour.

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