Major incident
Thomson Reuters Legal: HighQ UK File Viewer Session Expired Errors
Sep 14, 2026, 15:04 UTC
started
16:14 UTC
resolved
1 h 10 min
duration
Affected: UK HighQ (Collaborate)
Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status
Timeline
- Sep 14, 2026, 15:04 UTCinvestigatingUsers are experiencing intermittent Session Expired errors when attempting to view files in the browser.
- Sep 14, 2026, 15:28 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Sep 14, 2026, 16:14 UTCresolvedThis incident has been resolved.
Updates as published by Thomson Reuters Legal (original).
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