Major incident

Thomson Reuters Legal: HighQ US Modernized ISheets Failures

Sep 23, 2026, 13:45 UTC

started

15:27 UTC

resolved

1 h 42 min

duration

Affected: USA HighQ (Collaborate)

Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status

Timeline

Sep 23, 2026, 13:45 UTC
investigating
We are investigating an issue affecting iSheets viewing and searching in the HighQ US region
Sep 23, 2026, 14:19 UTC
identified
We have identified an issue with the iSheets search and indexing service and are deploying a fix.
Sep 23, 2026, 14:33 UTC
monitoring
The search and indexing service fix has been implemented. Initial tests are passing, and we are monitoring further results.
Sep 23, 2026, 15:27 UTC
resolved
This incident has been resolved.

Updates as published by Thomson Reuters Legal (original).

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