Major incident
Thomson Reuters Legal: HighQ US File Upload Failures
Sep 11, 2026, 16:11 UTC
started
18:23 UTC
resolved
2 h 12 min
duration
Affected: USA HighQ (Collaborate)
Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status
Timeline
- Sep 11, 2026, 16:11 UTCinvestigatingWe are currently investigating this issue.
- Sep 11, 2026, 16:27 UTCmonitoringWe have restarted failed file processing services, and now uploads are now processing successfully
- Sep 11, 2026, 18:23 UTCresolvedThis incident has been resolved.
Updates as published by Thomson Reuters Legal (original).
Other services with incidents at the same time
- Clio Status Pages 17:00 UTC · Service Availability Issues
- Alpaca 16:56 UTC · Intermittent HTTP 500 errors across Multiple API's
- Onshape 16:55 UTC · Imports/exports/notifications are not working
- InfluxDB Cloud 16:32 UTC · SSO Login Service Availability (other login methods not affected)
- Doctolib 16:25 UTC · Consultation assitant is down
- University of Waterloo 16:05 UTC · Secret Server Upgrade - Degradation
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- October 22, 2026 HighQ US Outage
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- October 20, 2026 CoCounsel now UK and EU Chats and uploads are failing
- October 14, 2026 CoCounsel Core EU – File Upload, Download, and Database Creation Unavailable
- October 8, 2026 CoCounsel and CoCounsel New Experience Latency and Errors