Major incident
Thomson Reuters Legal: Westlaw Deep Research Latency
Sep 4, 2026, 20:01 UTC
started
20:55 UTC
resolved
54 min
duration
Affected: Practical Law US, Practical Law Canada, Practical Law UK, Westlaw US, Westlaw Canada, Practical Law ANZ, Westlaw UK, Westlaw ANZ
Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status
Timeline
- Sep 4, 2026, 20:01 UTCinvestigatingWe are currently investigating an issue with Deep Research prompts not completing in Westlaw and Practical Law
- Sep 4, 2026, 20:29 UTCmonitoringA fix has been implemented and we are monitoring the results.
- Sep 4, 2026, 20:55 UTCresolvedThis incident has been resolved.
Updates as published by Thomson Reuters Legal (original).
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