No impact incident

Thomson Reuters Legal: CoCounsel now UK and EU Chats and uploads are failing

Oct 20, 2026, 07:47 UTC

started

12:17 UTC

resolved

4 h 30 min

duration

Affected: CoCounsel Core - UK, CoCounsel Core - EU

Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status

Timeline

Oct 20, 2026, 07:47 UTC
investigating
Cocounsel now UK and EU Chats and uploads are failing We are working on troubleshooting the issue on a TRT call
Oct 20, 2026, 10:39 UTC
investigating
Issues are due to an ongoing issue in Google's europe-west2 region: https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj
Oct 20, 2026, 12:17 UTC
resolved
This incident has been resolved.

Updates as published by Thomson Reuters Legal (original).

MoEngage 08:43 UTC · https://moengage.com/docs experiencing issues
Imperva 08:43 UTC · [INC-1166] Service Degradation Affecting Newly Onboarded Sites
Wolt 08:40 UTC · Consumer application errors
Whatnot 08:25 UTC · DPD UK is experiencing label generation issues
Zenoti 08:18 UTC · Hyperconnect functionality issues reported for EURO01 Customers
Palo Alto Networks Cloud Services 07:52 UTC · [Cortex XDR / XSIAM / XSOAR 8 / XPANSE/ CLOUD] Degraded Performance in UK Region
ShipStation 07:51 UTC · DPD label creation
DataCamp 07:51 UTC · Alteryx exercises unavailable
Feefo 07:47 UTC · Significant outage to all inbound traffic
Netlify 07:47 UTC · Agent Runner failures
ClickHouse Cloud 07:39 UTC · Google Cloud Outage
Sourcegraph 07:38 UTC · Sourcegraph Cloud is degraded in Europe region
360 Monitoring 07:34 UTC · False alerts about "no data" or other events might be received for servers
MongoDB Cloud 07:32 UTC · GCP Availability Zone europe-west2-b connectivity issues
Cloudways 07:29 UTC · Autonomous: Partial Service Degradation – London Region