Critical incident

Thomson Reuters Legal: HighQ US Outage

Oct 22, 2026, 13:26 UTC

started

18:13 UTC

resolved

4 h 47 min

duration

Affected: USA HighQ (Collaborate)

Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status

Timeline

Oct 22, 2026, 13:26 UTC
investigating
Users are receiving a "You do not have access to this site" error message when authenticating through CIAM. We are investigating the issue.
Oct 22, 2026, 14:19 UTC
identified
The issue has been identified and a fix is being implemented.
Oct 22, 2026, 15:43 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 22, 2026, 18:13 UTC
resolved
This incident has been resolved.

Updates as published by Thomson Reuters Legal (original).

This was part of a wider event: 57 services reported incidents within the hour.

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Gradle 13:35 UTC · Partial documentation and downloads outage