Minor incident

Thomson Reuters Legal: Westlaw US - Deep Research and AI Assisted Research latency and errors

Oct 6, 2026, 15:39 UTC

started

18:23 UTC

resolved

2 h 44 min

duration

Affected: Westlaw US

Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status

Timeline

Oct 6, 2026, 15:39 UTC
investigating
We are currently investigating an issue with Deep Research and AI Assisted Research in Westlaw US that is resulting in prompts timing out and not returning results. Teams are engaged and actively troubleshooting the issue.
Oct 6, 2026, 16:17 UTC
identified
We have identified the issue and have applied a fix for Deep Research, and Deep Research prompts are now functioning as expected. We are continuing to work on resolving issues with AI Assisted Research in Westlaw US
Oct 6, 2026, 16:44 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 6, 2026, 18:23 UTC
resolved
This incident has been resolved.

Updates as published by Thomson Reuters Legal (original).

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