No impact incident

Thomson Reuters Legal: CoCounsel and CoCounsel New Experience Latency and Errors

Oct 8, 2026, 14:49 UTC

started

16:12 UTC

resolved

1 h 24 min

duration

Affected: CoCounsel Core - US, CoCounsel Core - CAN, CoCounsel Core - UK

Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status

Timeline

Oct 8, 2026, 14:49 UTC
investigating
We are currently investigating this issue.
Oct 8, 2026, 14:53 UTC
investigating
We are continuing to investigate this issue.
Oct 8, 2026, 15:06 UTC
investigating
We are continuing to investigate this issue.
Oct 8, 2026, 15:20 UTC
investigating
We are continuing to investigate this issue.
Oct 8, 2026, 16:12 UTC
resolved
This incident has been resolved.

Updates as published by Thomson Reuters Legal (original).

This was part of a wider event: 15 services reported incidents within the hour.

UM IT Systems 15:31 UTC · Grammarly Outage
Weglot 15:19 UTC · Marketing Website Down
ElevenLabs 15:19 UTC · Agent SIP Conversation Disruption
Mercado Pago 15:18 UTC · ALL SITES - Delay in Webhook Payments notifications
Klaviyo 15:00 UTC · Login and page loading issues
Workato Americas 14:51 UTC · Workato Performance Degradation
HubSpot 14:45 UTC · Marketing email statistics are delayed
Kinsta 14:42 UTC · Service disruption at the Northern Virginia (US East 4) data center
Netlify 14:34 UTC · Elevated Edge Function Errors
Chargebee 14:31 UTC · API Service Degradation - EU Region
Granola 14:23 UTC · Notes failing to load in Granola desktop app
Edmentum 14:22 UTC · MajorClarity Performance Issues
Mews 14:17 UTC · Updates to channel managers are delayed.
eXp 14:04 UTC · [Synthetics] Health Check | eam.expenterprise.com is DOWN
WiscNet 14:04 UTC · [2300145] Princeton School District - 400599 - Down