Thomson Reuters Legal incidents — OutageDBIncidents reported by Thomson Reuters Legalhttps://outagedb.com/Critical Thomson Reuters Legal incident: HighQ US Outagehttps://outagedb.com/status/thomson-reuters-legal/2026-10-22-highq-us-outage/https://outagedb.com/status/thomson-reuters-legal/2026-10-22-highq-us-outage/Resolved after 4 h 47 min.Thu, 22 Oct 2026 13:26:46 GMTCritical Thomson Reuters Legal incident: HighQ instances down or inaccessiblehttps://outagedb.com/status/thomson-reuters-legal/2026-10-22-highq-instances-down-or-inaccessible/https://outagedb.com/status/thomson-reuters-legal/2026-10-22-highq-instances-down-or-inaccessible/Resolved after 1 h 52 min.Thu, 22 Oct 2026 07:45:16 GMTNo impact Thomson Reuters Legal incident: Workspace and File Issues Affecting the new CoCounsel experience in the UShttps://outagedb.com/status/thomson-reuters-legal/2026-10-20-workspace-and-file-issues-affecting-the-new-cocounsel/https://outagedb.com/status/thomson-reuters-legal/2026-10-20-workspace-and-file-issues-affecting-the-new-cocounsel/Resolved after 1 h 08 min.Tue, 20 Oct 2026 20:17:24 GMTNo impact Thomson Reuters Legal incident: CoCounsel now UK and EU Chats and uploads are failinghttps://outagedb.com/status/thomson-reuters-legal/2026-10-20-cocounsel-now-uk-and-eu-chats-and-uploads/https://outagedb.com/status/thomson-reuters-legal/2026-10-20-cocounsel-now-uk-and-eu-chats-and-uploads/Resolved after 4 h 30 min.Tue, 20 Oct 2026 07:47:54 GMTNo impact Thomson Reuters Legal incident: CoCounsel Core EU – File Upload, Download, and Database Creation Unavailablehttps://outagedb.com/status/thomson-reuters-legal/2026-10-14-cocounsel-core-eu-file-upload-download-and-database/https://outagedb.com/status/thomson-reuters-legal/2026-10-14-cocounsel-core-eu-file-upload-download-and-database/Resolved after 1 h 18 min.Wed, 14 Oct 2026 21:57:00 GMTNo impact Thomson Reuters Legal incident: CoCounsel and CoCounsel New Experience Latency and Errorshttps://outagedb.com/status/thomson-reuters-legal/2026-10-08-cocounsel-and-cocounsel-new-experience-latency-and-errors/https://outagedb.com/status/thomson-reuters-legal/2026-10-08-cocounsel-and-cocounsel-new-experience-latency-and-errors/Resolved after 1 h 24 min.Thu, 08 Oct 2026 14:49:13 GMTMajor Thomson Reuters Legal incident: Westlaw US and UK - Deep Research latency and errorshttps://outagedb.com/status/thomson-reuters-legal/2026-10-08-westlaw-us-and-uk-deep-research-latency-and/https://outagedb.com/status/thomson-reuters-legal/2026-10-08-westlaw-us-and-uk-deep-research-latency-and/Resolved after 2 h 05 min.Thu, 08 Oct 2026 14:08:46 GMTMinor Thomson Reuters Legal incident: Westlaw US - Deep Research and AI Assisted Research latency and errorshttps://outagedb.com/status/thomson-reuters-legal/2026-10-06-westlaw-us-deep-research-and-ai-assisted-research/https://outagedb.com/status/thomson-reuters-legal/2026-10-06-westlaw-us-deep-research-and-ai-assisted-research/Resolved after 2 h 44 min.Tue, 06 Oct 2026 15:39:16 GMTMinor Thomson Reuters Legal incident: Investigating issue affecting UAE (ZAE1) regionhttps://outagedb.com/status/thomson-reuters-legal/2026-10-06-investigating-issue-affecting-uae-zae1-region/https://outagedb.com/status/thomson-reuters-legal/2026-10-06-investigating-issue-affecting-uae-zae1-region/Resolved after 2 h 02 min.Tue, 06 Oct 2026 13:08:23 GMTNo impact Thomson Reuters Legal incident: CoCounsel New Experience Degraded Performancehttps://outagedb.com/status/thomson-reuters-legal/https://outagedb.com/status/thomson-reuters-legal/Resolved after 46 min.Tue, 29 Sep 2026 16:39:01 GMTNo impact Thomson Reuters Legal incident: CoCounsel New Experience Degraded Performancehttps://outagedb.com/status/thomson-reuters-legal/2026-09-29-cocounsel-new-experience-degraded-performance/https://outagedb.com/status/thomson-reuters-legal/2026-09-29-cocounsel-new-experience-degraded-performance/Resolved after 42 min.Tue, 29 Sep 2026 15:26:28 GMTMajor Thomson Reuters Legal incident: HighQ US Modernized ISheets Failureshttps://outagedb.com/status/thomson-reuters-legal/2026-09-23-highq-us-modernized-isheets-failures/https://outagedb.com/status/thomson-reuters-legal/2026-09-23-highq-us-modernized-isheets-failures/Resolved after 1 h 42 min.Wed, 23 Sep 2026 13:45:53 GMTMinor Thomson Reuters Legal incident: One Pass Services downhttps://outagedb.com/status/thomson-reuters-legal/https://outagedb.com/status/thomson-reuters-legal/Resolved after 10 min.Wed, 16 Sep 2026 06:06:59 GMTMajor Thomson Reuters Legal incident: HighQ UK File Viewer Session Expired Errorshttps://outagedb.com/status/thomson-reuters-legal/2026-09-14-highq-uk-file-viewer-session-expired-errors/https://outagedb.com/status/thomson-reuters-legal/2026-09-14-highq-uk-file-viewer-session-expired-errors/Resolved after 1 h 10 min.Mon, 14 Sep 2026 15:04:25 GMTNo impact Thomson Reuters Legal incident: One Pass Services downhttps://outagedb.com/status/thomson-reuters-legal/https://outagedb.com/status/thomson-reuters-legal/Resolved after 52 min.Sat, 12 Sep 2026 05:48:47 GMTMajor Thomson Reuters Legal incident: HighQ US File Upload Failureshttps://outagedb.com/status/thomson-reuters-legal/2026-09-11-highq-us-file-upload-failures/https://outagedb.com/status/thomson-reuters-legal/2026-09-11-highq-us-file-upload-failures/Resolved after 2 h 12 min.Fri, 11 Sep 2026 16:11:12 GMTMinor Thomson Reuters Legal incident: Urgent Maintenance – Database Infrastructurehttps://outagedb.com/status/thomson-reuters-legal/https://outagedb.com/status/thomson-reuters-legal/Resolved after 1 h 34 min.Tue, 08 Sep 2026 10:55:16 GMTMajor Thomson Reuters Legal incident: Westlaw Deep Research Latencyhttps://outagedb.com/status/thomson-reuters-legal/2026-09-04-westlaw-deep-research-latency/https://outagedb.com/status/thomson-reuters-legal/2026-09-04-westlaw-deep-research-latency/Resolved after 54 min.Fri, 04 Sep 2026 20:01:09 GMTMinor Thomson Reuters Legal incident: HighQ delays to outbound emailhttps://outagedb.com/status/thomson-reuters-legal/https://outagedb.com/status/thomson-reuters-legal/Resolved after 3 h 26 min.Fri, 04 Sep 2026 11:43:12 GMTMinor Thomson Reuters Legal incident: New CoCounsel Unavailable is displaying a message, "The agent is currently unavailable. Please try again later."https://outagedb.com/status/thomson-reuters-legal/https://outagedb.com/status/thomson-reuters-legal/Resolved after 1 h 11 min.Thu, 03 Sep 2026 21:11:14 GMTMinor Thomson Reuters Legal incident: CLEAR Not Authorized Error at Loginhttps://outagedb.com/status/thomson-reuters-legal/https://outagedb.com/status/thomson-reuters-legal/Resolved after 1 h 17 min.Thu, 03 Sep 2026 19:44:39 GMTNo impact Thomson Reuters Legal incident: HighQHub Azure Migration Postponedhttps://outagedb.com/status/thomson-reuters-legal/https://outagedb.com/status/thomson-reuters-legal/Resolved after <1 min.Mon, 31 Aug 2026 00:12:24 GMTMajor Thomson Reuters Legal incident: CLEAR Investigate Search Issuehttps://outagedb.com/status/thomson-reuters-legal/2026-08-30-clear-investigate-search-issue/https://outagedb.com/status/thomson-reuters-legal/2026-08-30-clear-investigate-search-issue/Resolved after 1 h 55 min.Sun, 30 Aug 2026 00:17:22 GMTMinor Thomson Reuters Legal incident: Westlaw - Intermittent signon issueshttps://outagedb.com/status/thomson-reuters-legal/https://outagedb.com/status/thomson-reuters-legal/Resolved after 19 min.Wed, 19 Aug 2026 16:05:12 GMTMajor Thomson Reuters Legal incident: Westlaw AU Global Search Outagehttps://outagedb.com/status/thomson-reuters-legal/2026-08-13-westlaw-au-global-search-outage/https://outagedb.com/status/thomson-reuters-legal/2026-08-13-westlaw-au-global-search-outage/Resolved after 3 h 37 min.Thu, 13 Aug 2026 00:39:21 GMT