No impact incident

Thomson Reuters Legal: Workspace and File Issues Affecting the new CoCounsel experience in the US

Oct 20, 2026, 20:17 UTC

started

21:25 UTC

resolved

1 h 08 min

duration

Affected: CoCounsel Core - US

Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status

Timeline

Oct 20, 2026, 20:17 UTC
investigating
We are currently experiencing an issue with our CoCounsel service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Oct 20, 2026, 20:48 UTC
investigating
We are continuing to investigate this issue.
Oct 20, 2026, 20:48 UTC
investigating
Login access is available. We are continuing to investigate issues affecting workspaces and files in the new CoCounsel experience in the US.
Oct 20, 2026, 20:52 UTC
investigating
We are continuing to investigate this issue.
Oct 20, 2026, 21:25 UTC
resolved
This incident has been resolved.

Updates as published by Thomson Reuters Legal (original).

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