Major incident

Thomson Reuters Legal: Westlaw US and UK - Deep Research latency and errors

Oct 8, 2026, 14:08 UTC

started

16:13 UTC

resolved

2 h 05 min

duration

Affected: Westlaw US, Westlaw UK

Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status

Timeline

Oct 8, 2026, 14:08 UTC
investigating
We are currently investigating an issue with Deep Research Westlaw US and UK that is resulting in prompts timing out and not returning results. Teams are engaged and actively troubleshooting the issue.
Oct 8, 2026, 16:00 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 8, 2026, 16:13 UTC
resolved
This incident has been resolved.

Updates as published by Thomson Reuters Legal (original).

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