Critical incident

Thomson Reuters Legal: HighQ instances down or inaccessible

Affected: APAC HighQ (Collaborate), CAN HighQ (Collaborate), EMEA HighQ (Collaborate), OFFSHORE HighQ (Collaborate), UAE HighQ (Collaborate), USA HighQ (Collaborate), USA Gov HighQ (Collaborate)

Current status of Thomson Reuters Legal: Operational — live Thomson Reuters Legal status

Timeline

1. Oct 22, 2026, 07:45 UTC
   investigating
   We experienced an infrastructure disruption which resulted in unavailable instances for some US/APAC/EMEA and UAE HighQ instances and login issues.
2. Oct 22, 2026, 07:58 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 22, 2026, 09:37 UTC
   resolved
   The issue is mitigated at 3:38 CT.

Updates as published by Thomson Reuters Legal (original).