Major incident

Klara: Delayed Verification Codes - 03492413

Sep 1, 2026, 16:53 UTC

started

12:04 UTC

resolved September 2, 2026

19 h 11 min

duration

Affected: Web Browser Access, Mobility App

Current status of Klara: Operational — live Klara status

Timeline

Sep 1, 2026, 16:53 UTC
investigating
We have reports that verification codes (two factor emails) for login are delayed or not arriving. We are investigating the issue.
Sep 1, 2026, 20:47 UTC
identified
This has been identified as an issue with our 3rd party provider. We will continue to work with them to come to a solution.
Sep 2, 2026, 12:04 UTC
resolved
This issue is now resolved.

Updates as published by Klara (original).

This was part of a wider event: 74 services reported incidents within the hour.

Brex 17:48 UTC · Trust Portal (trust-portal.brex.com) is down
Anaconda 17:46 UTC · Dot-org network interruption
Zeta Marketing Platform US 17:15 UTC · Web interface is inaccessible due to a platform disruption
Khan Academy 17:13 UTC · Connectivity Issues
Gorgias 17:05 UTC · Voice/SMS functionality degraded due to a Twilio incident
UNLV 16:53 UTC · Rebelprint not performing as expected
Ada 16:37 UTC · Investigating issues with Ada Voice service on US and Maple Clusters
Tenable 16:33 UTC · Tenable Cloud Security: UI/API Slowness
Contentstack 16:20 UTC · Contentstack – Azure EU – Publishing and Webhook Delays
Doctolib 16:05 UTC · Financial OS is partially down
LiveRamp External 15:53 UTC · Incident Resolved for Public API - Segments API via Grafana