Major incident

Coveo Cloud: US - Generative Answering Issues

Affected: Coveo ML - Generative Answering

Current status of Coveo Cloud: Operational — live Coveo Cloud status

Timeline

1. Aug 4, 2026, 20:16 UTC
   investigating
   We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
2. Aug 4, 2026, 21:30 UTC
   monitoring
   The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
3. Aug 5, 2026, 00:48 UTC
   resolved
   Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved. If you need help or to get in touch with us, please visit our Help Portal

Updates as published by Coveo Cloud (original).