Major incident

Coveo Cloud: [All Regions] Platform login with Salesforce provider issues

Affected: Platform - Administration Console, Platform - Administration Console, Platform - Administration Console, Platform - Administration Console

Current status of Coveo Cloud: Operational — live Coveo Cloud status

Timeline

1. Sep 16, 2026, 15:18 UTC
   identified
   We identified intermittent issues with logging in to the Coveo platform when using the Salesforce provider in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline .
2. Sep 16, 2026, 20:30 UTC
   monitoring
   The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
3. Sep 16, 2026, 23:58 UTC
   resolved
   The login has remained fully operational since the last update. This incident is resolved.

Updates as published by Coveo Cloud (original).