Major incident

Coveo Cloud: [EU] Analytics Reporting Issues

Affected: Analytics - Analytics Read API, Commerce - Merchandising Hub

Current status of Coveo Cloud: Operational — live Coveo Cloud status

Timeline

1. Oct 21, 2026, 18:55 UTC
   identified
   We are observing an issue affecting Analytics Reporting in the EU region. Analytics reports and dashboards in the Administration Console, including the Merchandising Hub, may fail to load. Analytics events are still being collected normally, and search is not affected. This is caused by an issue with one of our third-party infrastructure providers. We are actively working with them to restore service and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
2. Oct 21, 2026, 21:25 UTC
   monitoring
   The issue has been fixed and we are actively monitoring the service. Some analytics events are still being processed. Thank you for your patience.
3. Oct 22, 2026, 00:21 UTC
   resolved
   The service has remained fully operational since the last update. This incident is resolved.

Updates as published by Coveo Cloud (original).