Major incident

Coveo Cloud: All Regions - Commerce Search Issues

Affected: Search - Search Service, Search - Search Service, Search - Search Service, Search - Search Service, Platform - Customer Service API, Platform - Customer Service API, Platform - Customer Service API, Platform - Customer Service API

Current status of Coveo Cloud: Operational — live Coveo Cloud status

Timeline

1. Jul 10, 2026, 18:12 UTC
   identified
   We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
2. Jul 10, 2026, 18:31 UTC
   identified
   We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.
3. Jul 10, 2026, 18:54 UTC
   identified
   We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.
4. Jul 10, 2026, 19:50 UTC
   monitoring
   The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
5. Jul 10, 2026, 21:40 UTC
   resolved
   This incident has been resolved.

Updates as published by Coveo Cloud (original).