Minor incident

Pendo: Some Customers Unable to Connect to Pendo MCP

Affected: MCP, MCP

Current status of Pendo: Operational — live Pendo status

Timeline

1. Oct 1, 2026, 20:49 UTC
   investigating
   Some customers are experiencing authentication errors when connecting to the Pendo MCP, which prevents the connection from being established. Our team is actively investigating to determine cause of this disruption. Existing MCP connections will continue to work until session expiration.
2. Oct 1, 2026, 21:56 UTC
   investigating
   We are continuing to investigate the cause of this disruption.
3. Oct 2, 2026, 09:19 UTC
   resolved
   This incident has been resolved.

Updates as published by Pendo (original).